Extra Services & Add-Ons

Membership & Sales

What it does

Add-ons are everything you sell on top of a membership — Personal Training packages, InBody scans, locker and towel rental, body-measurement sessions, and more. This module lets you set up those services, control where and when they're sold, and track each member's remaining sessions in real time. A PT package isn't just a one-off charge: the system keeps a live "redeemed vs available" ledger, blocks bookings when the base membership has lapsed, and freezes the add-on automatically when the membership freezes.

Key concepts

• Add-on — a sellable extra service. Each one belongs to one or more add-on types (e.g. Personal Training, Rental, Assessment) that you can organise yourself.
• Service vs physical add-on — a service add-on (like PT) needs a trainer and a booked slot; a physical/admin add-on (like towel rental) needs no booking.
• Quantity model — an add-on gives either unlimited access or a package of credits (e.g. a 10-session PT block). Packages are tracked in a real-time consumption ledger.
• Session expiry — unused PT sessions expire on a ladder (e.g. 1 session = 1 week, 10 = 6 weeks, 50 = 210 days), so credits don't sit unused forever.
• Cascade freeze — when a member's membership is frozen or blocked, their add-ons are frozen too; they auto-resume when the membership does.
• Free / complimentary add-ons — sessions (like a free PT or body-measurement) auto-attached on certain plans, often allocated by membership length.

Main tasks

Set up an add-on

1. Go to Catalogue → Add-Ons and click New add-on.
2. Pick its type, and choose whether it's paid-in-full (one upfront payment) or a subscription billed on a cycle.
3. Set the quantity model — unlimited, or a package size (e.g. 10 sessions) — and the expiry rule for unused credits.
4. Add the price and fees, the valid-from / valid-to window, and the clubs where it can be sold.
5. Save. The add-on is now available at reception (and online if marked).

Sell an add-on to a member

1. From Reception or the POS, open the member and choose Sell add-on.
2. Pick the club and add-on; review the fee breakdown and apply any discount.
3. The system checks the rules — it blocks the sale if the base membership is expired, frozen, or ends before the package would, and enforces gender rules for PT.
4. Assign the selling employee (for commission), take payment, and confirm.

Track and adjust sessions

1. Open the member's add-on to see the live ledger of used vs remaining sessions.
2. Sessions deduct automatically as they're conducted and confirmed.
3. To manually deduct or restore a credit, enter a reason code — manual overrides are logged and routed for manager approval.
4. To freeze, cancel, or refund an add-on independently, open it and choose the action; refund eligibility depends on whether the package is before or after expiry.

Tips

TIP

Always sell PT against a membership that outlasts the package. If the base membership expires first, the member can't redeem their remaining sessions — the system will warn or block you at the point of sale.

INFO

Free trial add-ons can be attached automatically when certain plans are sold, with sessions scaled to membership length (e.g. 3 for a 3-month plan, 6 for a 6-month plan).

Related modules

Membership Management · Sales Commissions · Scheduling & Bookings · Finance & Payments