Retail Sales

Finance & POS

What it does

Retail Sales runs the products you sell alongside memberships — apparel, towels, caps, supplements, and smoothie-bar food and drink. It manages your product catalogue, tracks stock per club in real time, sets prices and the 15% VAT, and lets you sell items at the same POS as memberships. Every sale deducts inventory automatically, links to the buyer's member record where possible, generates a receipt, and feeds clean line-item data to finance.

Key concepts

• Product & group — an item you sell, organised into categories (F&B vs hard goods). Items can have a photo and variants like size, colour, or flavour.
• Stock ledger — the single source of truth for inventory per club; every sale instantly depletes it, and low-stock alerts fire at the minimum threshold.
• Bundle — a fixed set of items sold together at a combined price (e.g. water + protein bar); selling it deducts each component from stock.
• Member-linked checkout — attaching a retail sale to a member's profile for purchase history and loyalty, with an explicit "anonymous guest" option.
• Wallet tap-and-pay — paying with the member's prepaid wallet via RFID wristband or app QR code.
• Adjustment reason code — a mandatory reason (damaged, expired, shrinkage, delivery) for any manual stock change.

Main tasks

Add a product and set its price

1. Go to Catalogue → Products (or Retail).
2. Create the item, assign it to a group/category, add a photo, and define any variants (size, colour, flavour).
3. Set the price and VAT treatment; you can set different prices per brand or club, and schedule a future price change.
4. Save. The item is now sellable at every POS station in the club.

Sell retail at the POS

1. Search for the member (or continue as anonymous guest) and scan or add items to the cart.
2. Apply any bundle or discount; stock is reserved as items are added.
3. Take payment — card, cash, or wallet tap via wristband/QR; stock is deducted only once the payment settles.
4. Print or send the receipt; the line items flow to finance with the correct VAT split.

Track stock and handle returns

1. Open Inventory to see real-time levels per club and any low-stock alerts.
2. To adjust stock manually, enter the change and pick a mandatory reason code — every adjustment is logged.
3. For a return, process it at the POS; the item is restored to inventory and the refund follows your return policy.

Tips

TIP

Link retail sales to the member instead of ringing them up as anonymous — it builds purchase history for personalised marketing and loyalty cashbacks.

INFO

Stock is never deducted until the payment gateway confirms settlement, which prevents "open loop" mismatches where an item leaves the shelf but the sale never completes.

Related modules

Reception & POS · Finance & Payments · Extra Services & Add-Ons · Reporting & Analytics